FAQ – Frequently Asked Questions
Can I track my order?
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor your package.
What are the shipping costs?
What are the shipping costs?
Shipping costs are displayed at checkout and depend on the delivery location. We offer free shipping on orders over a certain amount.
Can I return a product?
Can I return a product?
Yes, we offer a 14-day return period. The item must be unused and in its original packaging. Please check our return policy for details.
What if I receive a damaged or defective product?
What if I receive a damaged or defective product?
Contact our customer support and send us pictures of the item, and we will find the best solution for you.
Can I cancel my order
Can I cancel my order
You can cancel your order before it is shipped. If it has already been dispatched, you will need to wait for delivery and request a return.
How can I contact you?
How can I contact you?
You can contact us via email at contact@stylenne.com or through the contact form on our website. We respond within 12-24 hours.
What payment methods do you accept?
What payment methods do you accept?
We accept debit, credit cards and PayPal.
Can I change the delivery address after plancing an order?
Can I change the delivery address after plancing an order?
If your order has not been shipped yet, we can update the delivery address. Please contact us as soon as possible.